The Terms and Conditions for our travel agent partners contain important information. It is essential that you read and understand them. Vector Aviation PTY LTD, trading as Aviation Tours (hereafter referred to as Vector Aviation), provides services subject to these terms and conditions which can only be altered in writing by Vector Aviation.

Parties: 

These terms and conditions and the exclusion of liability bind you and your client(s) under your direction. You agree that you have authority to enter these terms and conditions on behalf of those persons, and you warrant that you have the authority to give the releases and indemnities set out in these terms and conditions on behalf of those persons. Vector Aviation, in the context of these terms and conditions, includes our agents, contractors and employees and these terms, conditions and exclusion of liability apply to all.

Acknowledgments: 

Vector Aviation will, to the best of their ability, supply and provide the tours and charters as advertised and/or quoted however in such a changing world we ask that you have a degree of flexibility as there may be circumstances that are beyond our control. These may include, but not limited to, severe weather, COVID-19 lockdowns, floods, political unrest and tour operator cancellations. In some cases, once a tour has commenced Vector Aviation may need to amend the mode of transport, accommodation, and itineraries without prior notice due to circumstances beyond our control.

Vector Aviation, to the best of their ability, will keep all travel agents informed in relation to the issues and any alternative plans that may need to be implemented to ensure the disruptions to your clients are minimal. Tours may not proceed at our discretion, if minimum numbers for a tour are not sold, however we will advise those affected as soon as possible under this clause and offer alternative options. As a sign of goodwill, If a tour is cancelled by Vector Aviation Pty Ltd for insufficient numbers, the travel agent may be eligible for an administration fee of 2% of the agent’s total invoice for the cancelled tour. The agent can claim this by way of an invoice made out to Vector Aviation PTY LTD for the total claim requested.

While client(s) are on our tours they agree to comply with our directions in relation to the tour and acknowledge and agree that your client’s involvement in our tours is voluntary. They must comply with all state and federal laws and legal requirements while on tour. You agree that as part of a group tour your client will act in a way deemed appropriate to all members of the group and employees of Vector Aviation and if breached, we may cancel their participation in a tour at any time without any liability.

Bookings and Cancellations: 

To confirm a booking the travel agent on behalf of their client(s) must pay the deposit amount as detailed on our website for each individual tour. This deposit is non-refundable. The net balance of the tour costs must be made 30 days prior to the set departure date for the tour booked.

Registered travel agents receive a base commission of 10% on all tours operated by Vector Aviation PTY LTD and will receive a net invoice for the tour. Advertised web pricing is to be the gross (retail) client(s) price in all circumstances.

Cancellation by the client(s) or travel agent must be made in writing addressed to Vector Aviation and the cancellation fees payable by the travel agent are: up to 30 days prior to the departure date – Loss of Deposit. 14 – 30 days prior to departure – 50% of the full fare (plus and monies paid by Vector Aviation for accommodation or tours by outside providers. Less than 14 days prior to departure – 100% of full fare.

Book and Pay Now offers require full payment to be made at the time of the booking to receive the advertised discount. Cancellations by the client(s), for Book & Pay Now offers, are subject to the same conditions listed above.

Vector Aviation reserves the right to cancel or withdraw a tour or booking made by a travel agent at any time and will not be liable for any loss or damage in respect to the cancellation except for the full refund of any monies paid by the travel agent to Vector Aviation.

If you place a booking on behalf of another person(s), you declare that you are authorised to provide the agreement and consent of the other person(s) to be bound by these booking terms and conditions. You agree that you will be responsible for any loss we incur if this had not been the case.

Guest responsibilities: 

Client(s) are held responsible for being in good health to undertake the tour and being prepared for the tour by understanding the itinerary and any information supplied, and for bringing the appropriate clothing, equipment, and personal documentation as advised. 

While our tours are all inclusive your client(s) acknowledges that this does not include items of a personal nature or food or drinks outside of those set out in the published itinerary for the tour booked, including alcoholic beverages above the stated limits.

Medical: 

Please ensure that your client(s) carry sufficient supplies of any medications they may require, as we travel to some remote areas where supplies may be limited to not available. Our all-inclusive tour prices do not include travel or medical insurance and therefore we strongly recommend they take out appropriate cover for the tour they are undertaking.

Vector Aviation is not liable for the sickness or injury of any of our guests. Your client declares to us that they do not have any pre-existing medical condition or disability which will impact on or prevent them from participating in or completing the tour. It is your client(s) responsibility to ensure that they are medically capable of completing the tour. 

Your client(s) acknowledge that tours are carried out in some remote areas with limited medical services. They hereby authorise Vector Aviation to take such action as is necessary, but without any obligation on Vector Aviation to do so, for the provision of medical services at your client(s) cost including but not limited to the arrangement of any medical evacuation service, doctor, paramedic and any necessary hospital service. 

Your client(s) are liable for any cost of those services deemed necessary by Vector Aviation in relation to medical care and agree to pay the provider of those services. Your client(s) are not entitled to any refund for any part of the tour missed due to a medical issue outside of the control of Vector Aviation.

Liability: 

You release Vector Aviation from all claims and liabilities arising out of or relating to your client(s) involvement in the tour including (but not limited to) actions (or inactions) of Vector Aviation undertaken pursuant to these terms and conditions and including those caused or contributed to by third parties including suppliers to Vector Aviation and other client(s) on the tour. For the purpose of this clause “claims” means any allegation, cause of action, claim, demand, proceeding, litigation, investigation, judgment, loss, cost or expense of whatever nature and whether present or future, fixed or unascertained, actual or contingent and whether arising at law or in equity, under statute or otherwise. 

You indemnify Vector Aviation for any loss suffered by it and against all claims (as defined in the preceding paragraph) and liabilities arising out of or related to your client’s participation in the tour and any breach by you or them of these terms. 

Unless required by law or otherwise agreed in writing by Vector Aviation no refunds are payable, and no claims may be made if your client’s do not complete a tour regardless of the reason. You acknowledge that you cannot claim compensation or seek damages if Vector Aviation exercises any of the rights conferred on it by these terms and conditions unless these terms and conditions expressly provide otherwise.  

Partner Tour Operator Disclaimer:

We have full confidence in the professionalism of the tour operators with whom we partner, and we will do our utmost to ensure 100% professional service and a smooth travel experience for our guests. However, Vector Aviation acts as an agent between guests and the ‘tour operator’ and thus cannot accept any responsibility for their services. Disputes that arise will need to be directed to the tour operator in question.

Your acknowledgement:

By agreeing to this document, you acknowledge and agree to the terms and conditions set out within it. The booking is only confirmed once we receive a signed copy of this document or by ticking the checkbox on our dedicated travel agents booking page.

We have a full Privacy Policy which is to be read in conjunction with our Terms and Conditions contained herein, available on our website.